Classic Auto Works — a trading name of Cyber Online Sales Limited
Last updated: 28 October 2026
1. Introduction
Classic Auto Works is a trading brand operated by Cyber Online Sales Limited. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, contact us, request a quotation, arrange an appointment or use our classic-car services.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this policy carefully to understand how we handle your information and what rights you have.
2. Who We Are
Classic Auto Works is operated by Cyber Online Sales Limited, which is responsible for personal information processed in connection with the Classic Auto Works website and its services.
Legal company name: Cyber Online Sales Limited
Trading name: Classic Auto Works
Company registration number: 10635468
Registered office: 24 York Crescent, Wollaston, Stourbridge, West Midlands, DY8 4RT, United Kingdom
Business operating address: Unwin Crescent, Stourbridge, West Midlands, DY8 3UY, United Kingdom
Website: https://classicautoworks.co.uk/
Email: contact@classicautoworks.co.uk
Telephone: 07871 428585
In this policy, “we”, “us” and “our” refer to Cyber Online Sales Limited when operating under the Classic Auto Works trading name.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
3. Personal Information We Collect
We may collect and process the following categories of personal information, depending on how you interact with us.
3.1 Contact information
This may include your name, email address, telephone number and postal address where necessary to respond to your enquiry or provide our services.
3.2 Vehicle information
When you enquire about or use our services, we may collect information such as:
- Vehicle make, model and year.
- Vehicle registration number.
- Vehicle identification number (VIN), where required.
- Details of vehicle faults, condition, repairs and maintenance.
- Photographs or other information you provide about your vehicle.
3.3 Enquiries and service information
We may collect information relating to:
- Service enquiries and quotation requests.
- Appointment arrangements and customer communications.
- Classic-car diagnostics, electrical repairs and mechanical work.
- Parts sourcing, fabrication and 3D-printed components.
- Vehicle inspections, photography, sales support and transport arrangements.
- Relevant records of work requested, agreed or completed.
3.4 Transaction information
Where applicable, we may process information relating to quotations, invoices, deposits, payments, refunds and other transactions associated with our services.
Payment information processed by third-party payment providers will be handled in accordance with their applicable privacy and security arrangements.
3.5 Technical information
When you visit our website, certain technical information may be collected, depending on the website’s configuration. This may include your IP address, browser type, device information, pages visited, referring website and information about how you interact with the site.
3.6 Communications and marketing preferences
We may retain communications you send to us and records of your marketing preferences, including whether you have consented to receive marketing where consent is required.
We do not intentionally collect personal information that is irrelevant to the purposes described in this policy.
4. How We Collect Your Information
We may collect personal information:
- Directly from you when you complete a contact form or send us an email.
- When you telephone us or communicate with us through other channels.
- When you request a quotation, arrange an appointment or commission work.
- When you provide vehicle details, photographs or supporting documents.
- Automatically through your use of our website, where applicable.
- From third parties where necessary to provide a service you have requested, and where we have a lawful basis to do so.
Where we obtain information from another source, we will handle it in accordance with applicable data protection requirements.
5. How We Use Your Information
We may use your personal information for the following purposes:
- To respond to enquiries and requests for information.
- To provide quotations and discuss potential work.
- To arrange appointments and deliver our automotive services.
- To diagnose vehicle faults and maintain relevant service records.
- To source parts and coordinate with suppliers or other service providers.
- To communicate with you about work, scheduling and service updates.
- To manage invoices, payments, refunds and other business transactions.
- To maintain appropriate business records.
- To protect our website, systems and business against misuse or fraud.
- To improve our website and services where appropriate.
- To comply with legal obligations and establish, exercise or defend legal claims.
- To send marketing communications where permitted by law.
We will only use your information where we have an appropriate lawful basis and for purposes that are compatible with applicable data protection requirements.
6. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, these bases may include the following.
Contract
We process information where necessary to provide a service you have requested, fulfil an agreement with you or take steps at your request before entering into a contract.
Legitimate interests
We may process information where necessary for legitimate business interests, provided those interests do not override your rights and freedoms. These interests may include responding to general enquiries, maintaining customer relationships, managing service records, protecting our business and improving our services.
Legal obligation
We may process information where necessary to comply with legal obligations, including applicable tax, accounting and other statutory requirements.
Consent
Where required by law, we will obtain your consent before processing personal information for a particular purpose, such as certain non-essential cookies or electronic marketing activities.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
The lawful basis will depend on the specific processing activity.
7. Sharing Your Personal Information
We do not sell your personal information.
We may share relevant information with third parties where necessary for the purposes described in this policy, including:
- Parts suppliers and distributors, where information is needed to source or obtain components.
- Specialist service providers, where their involvement is necessary to deliver work you have requested.
- Website hosting and IT providers, to operate, maintain and secure our website and business systems.
- Payment providers, where necessary to process payments or refunds.
- Accountants and professional advisers, where required for business, financial or legal purposes.
- Public authorities and regulators, where disclosure is required by law or is otherwise lawful.
We aim to share only the information reasonably necessary for the relevant purpose.
Where a third party processes personal information on our behalf, we will put appropriate arrangements in place where required by data protection law.
8. International Transfers
Some website, hosting, communications or other service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that the transfer complies with applicable data protection law. Depending on the circumstances, this may involve relying on an applicable adequacy decision or implementing appropriate safeguards.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, meet legal obligations, maintain appropriate business records and resolve disputes.
Retention periods depend on the type of information, the nature of our relationship with you and applicable legal requirements.
For example:
- Enquiries: Information is retained for as long as necessary to respond to the enquiry and manage any resulting relationship.
- Customer and vehicle records: Relevant information may be retained for as long as needed to administer services, address service-related issues and protect legitimate business interests.
- Financial records: Relevant records are retained for the period required by applicable accounting and tax legislation.
- Marketing information: Information is retained until it is no longer required or you opt out or withdraw consent, as applicable.
- Technical information: Retention depends on the relevant website technology and its purpose.
When personal information is no longer required, we will take appropriate steps to delete it securely or anonymise it, unless there is a lawful reason to retain it for longer.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support its operation, remember preferences, analyse website usage or provide other functionality.
Depending on the technologies actually used, these may include:
Essential cookies: Cookies necessary for core website functionality or security.
Analytics cookies: Cookies used to understand how visitors use the website, if analytics tools are enabled.
Marketing cookies: Cookies used for advertising or tracking purposes, if applicable.
Where consent is legally required, non-essential cookies and similar technologies will not be used before the required consent has been obtained.
You may manage your preferences through the website’s cookie controls, where available. You can also adjust your browser settings, although disabling certain cookies may affect website functionality.
For further information, please see our Cookie Policy: [Insert link to Cookie Policy once published].
11. Marketing Communications
We may send information about our services, updates or relevant offers where permitted by applicable law.
Where consent is required, we will obtain it before sending marketing communications.
You can opt out of marketing emails by using the unsubscribe link, where available, or by contacting us directly at contact@classicautoworks.co.uk.
Opting out of marketing will not prevent us from sending necessary service-related communications, such as appointment confirmations or updates concerning work you have requested.
12. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
The measures used will depend on the nature of the information and the risks associated with processing it.
No method of transmitting information over the internet or storing electronic information is completely secure. While we take appropriate steps to protect personal information, we cannot guarantee absolute security.
13. Your Data Protection Rights
Under UK data protection law, you may have the following rights, subject to applicable conditions and exemptions:
Right of access: You can request a copy of the personal information we hold about you.
Right to rectification: You can ask us to correct inaccurate information or complete incomplete information.
Right to erasure: You can request deletion of your personal information where the legal conditions are met.
Right to restriction: You can ask us to restrict the processing of your information in certain circumstances.
Right to data portability: You may request certain information in a structured, commonly used and machine-readable format where this right applies.
Right to object: You may object to certain processing, including processing based on legitimate interests. You have an absolute right to object to the use of your personal information for direct marketing.
Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.
To exercise your rights, contact us at:
Email: contact@classicautoworks.co.uk
Telephone: 07871 428585
We may need to verify your identity before responding. We will respond within the timeframe required by law, generally one month after receiving your request, subject to any permitted extension.
We will not normally charge a fee for handling a request, although the law permits charges or refusal in certain circumstances, such as manifestly unfounded or excessive requests.
14. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can investigate and attempt to resolve your concerns.
You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO).
ICO website: https://ico.org.uk/
Make a complaint: https://ico.org.uk/make-a-complaint/
Further information about your data protection rights is available from the ICO website.
15. Third-Party Websites
Our website may contain links to external websites, services or platforms.
If you follow an external link, the third party will process your personal information in accordance with its own privacy policy and practices.
We are not responsible for the privacy practices of external websites. We recommend reviewing the relevant privacy policy before providing personal information to another organisation.
16. Children’s Privacy
Our website and services are intended for people seeking automotive information and services.
We do not knowingly collect children’s personal information where doing so would be unlawful. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, data handling practices or legal obligations.
Any changes will be published on this page, together with an updated “Last updated” date.
We encourage you to review this policy periodically.
18. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact us:
Cyber Online Sales Limited
Trading as Classic Auto Works
Registered office:
24 York Crescent
Wollaston, Stourbridge
West Midlands
DY8 4RT
United Kingdom
Classic Auto Works operating address:
Unwin Crescent
Stourbridge
West Midlands
DY8 3UY
United Kingdom
Email: contact@classicautoworks.co.uk
Telephone: 07871 428585
We will review your enquiry and respond as appropriate.